Frequently Asked Questions

Frequently Asked Questions

Production Lead Time

How do you define working days? Our working days refer to normal office hours, from Monday to Friday, 9:00am to 6:00pm. Saturday, its not considered as a working day.

What is your cut off time for confirming the order? Our cut off time is 1pm during working days. If you confirm your order after 1pm, if will be consider as the next working day.

Do you accept urgent orders? It depends on the job required.

What are the differences between normal, urgent, super urgent and variable production timeline? These are the different lead time available for that product and service. Some products and services may not have urgent and super urgent services. Variable means that the lead time of the product or services may be delays by the specific day listed. It usually affect products on gang run print (such as offset business card printing).

Is urgent and super urgent production readily available? No. This is because our production may be overloaded at times. Please check with our staffs for confirmation.

Is there any price different between the different production timeline? Yes. For normal timeline, the prices will be the same as listed. For urgent timeline, there will be a 25% surcharge, For super urgent timeline, there will be a 50% surcharge.

Does the production timeline includes delivery timeline? No. Production timeline refers to the number of working days from the day the order is confirmed to the day the product is ready for collection from our store.

Ordering Process

How do I place an order? You may place an order via the website or in any of our retail outlets.

Can you send a sales person to our office? To keep cost low, we do not have any salesperson. If you need any assistance, please email or contact us directly. One of our friendly staff will attend to you.

How do I get a custom quote? For timely reply, please send your request via our online “Request for Quote” form (Click here for the form). Please do leave a contactable number so that our staff can contact you for any querries. NOTE: we may not respond within the same day if the items you requested for is complicated or not clear.

How do I order multiple items? You will have to order a few times via our website OR head down to our retail outletsto place an order.

Will you match a sample I print out on my own printer, or a previously printed sample? Therefore, there is no guarantee that your finished piece will approximate your printed sample. This is due in part to the widely varying results from different output devices including inkjet and laser printers, continuous tone proofing devices, high-resolution film-based proofs, and different than true offset lithography. Even from one commercial printing firm to another, there can be significant differences in results. In particular, inkjet and laser prints are known to look substantially different than true offset lithography. Please look at our “acceptable print policy” for more information.

Is there a discount if I re-order my job? Our price are fixed and good for per order only. No further discount may be given except during our promotions period.

How do I send my files to you? You may send in the files via email (if its less than 5mb), www.dropbox.com

How long does it take for me to get the proof of my job? Normally, you will receive a low resolution digital proof via email within 24hours. This proof IS NOT a colour proof but only serve as a confirmation that we are printing the correct files.

How long will it take to get my order? Please refer to the FAQs on production timeline.

How can I get my order even faster? Yes. However, its subjected to the type of item ordered (not all items have urgent and super urgent production).

Will I always receive exactly the quantity I order? Most of the time, we ship you slightly more than you ordered, free of charge. On occasion, we print slightly fewer pieces than you ordered. Printing industry trade standards allow for underages of up to 5%. If you plan to send your print order to a mailing list or need a guaranteed quantity, we recommend that you order 5% over the minimum quantity you need.

What if I want to change something on my order after I’ve placed it or approved the proof? You may still change the order. However, it depends on which stage of production the item is in. If the printing was done, you cannot change anything.

How do I view my proof? You may view digital proof vial emails. If you ordered a colour proof, you will need to physically visit our retail outlet to view.

Delivery & Collection

Is delivery chargeable? Yes. We will charge for delivery as in accordance to the prices listed in our website.

I have ordered several items from you, will you be delivering all together? This will depend on whether all the items are ready for delivery at the same time.

I have ordered several items from you, will I be charged for the delivery of each item or you will be charging me a flat fee? We do offer a flat delivery charge of for combined delivery. However, if the total of each delivery charges for the items is less than , you will only pay for the lower charges.

What is the normal delivery timeline? Our normal delivery timeline is additional 1 working day. For example, if your product is ready for collection today and you opt for delivery, then it will be delivered to you the next working day.

Apart from normal delivery, do you provide urgent delivery services? Yes. We do provide urgent delivery services. Our fastest delivery timeline is within 4 hours in the same day. Please check with our staffs for pricing and availability.

When will the delivery arrived? For normal delivery, the delivery will arrive anytime from 10am to 6pm.

Can I specify a timing for delivery? No. We will not be able to confirm the specific time of delivery, not even estimate as all our deliveries are outsource to a courier company. They have their own route of deliveries.

Do you deliver to anywhere? No. We will only deliver to Singapore mainland only. We do not deliver to Jurong Island, Army camps, restricted access zone, cargo complex etc. Please check with our staff for pricing and timeline if you need us to deliver to these zones.

Will there be a possibility that the delivery will not arrive on schedule? Yes. For example, if you order for a bike delivery and its raining heavily that day, we may not be able to deliver to you. However, our staff will contact you pertaining this and will make a reschedule for delivery.

What happen when the delivery man reaches my place and I am not in? Our delivery man will wait for a maximum of 10mins. If you still can’t reach on time, our delivery man will leave and your will have to rearrange for a delivery schedule. Additional delivery charges will be levied for rescheduling.

What happens if the products delivered to me is defective? You need not accept the products. The delivery man will return the defective products to us the next working days. Upon receival, our staffs will investigate and get in touch with you on the solutions.

Can I self-collect? Yes. You can only collect from the outlet where you placed the order.

Can I send my own courier to collect? Yes. However, if you have any outstanding payment, your courier will have to pay on your behalf. We will NOT be responsible for any damages to the items caused by your courier.